Clifford James Return Policy
We want you to be 100% happy with your purchase from Clifford James, which is why we stand by our 30 day Returns Guarantee for all products. For information on how to return Home & Garden products, please view our FAQ by clicking here).
In the unlikely event that you are not 100% happy with your purchase, you may return the goods to us in mint, resaleable condition, within 30 days of receipt.
The easiest way to do this is to use a pre-paid Collect+ returns label for just £1.25, which you add to your order in the checkout (simply tick the box above the "Go to Secure Checkout" button in your shopping basket.
The Collect Plus returns service enables you to to drop your return off at one of 5,500 local shops around the country. To find your local Collect Plus drop off point, visit www.collectplus.co.uk.
Alternatively you return your item to us via the Royal Mail Postal Service, at your own cost.
If you have purchased a Collect+ returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging, drop your parcel off at your nearest Collect+ store and then sit back and wait for your refund/exchange.
Please ensure a completed returns form or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your customer account number / sales order number.
Once the parcel is received back into our warehouse, we will process an exchange or we will issue an immediate refund. We don't refund the original post and packaging charge (unless the item arrives damaged / faulty) but if you just want us to exchange the item then you don't pay any postage for the replacement.
COLLECT PLUS - TRACKED RETURNS SERVICE
This is a faster tracked service but is limited to items with dimensions under 50cm x 30cm x 30cm
( cabin baggage size). To find your nearest Collect Plus drop off point and to download a label, visit www.collectplus.co.uk/cliffordjames.
ROYAL MAIL RETURNS
You can still use the Post Office to return items to us, but remember the pre-paid Collect+ label will not be accepted.
Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46). We do not offer a free returns service.