Contact Us

Clifford James Customer Support & Service
To place an order over the telephone please use our order hotline 0871 911 7000. This number is available 7 Days a week between 8am and 8pm.

If you have any queries regarding placing an order on this site or would like to follow up an outstanding order please phone our customer service number 0871 911 7003. Lines are open Monday to Friday 9am - 5pm.

If you are enquiring about an alternative free gift you have received then please note that all special offers are subject to availability and may have to be substituted for an alternative due to overwhelming demand. We do apologise for any inconvenience caused.

Customer Complaints
Clifford James will endeavour to acknowledge any complaints within 2 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need, to be able to satisfy the order. We accept the following: Switch, Visa and MasterCard.
0871 911 7000.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Postage & Delivery
ALL Mainland UK (including N.I.) orders incur £3.95 P&P for Shoe & Clothing and £4.95 P&P for Home and Garden Products, with the exception of some in-paper offers, which have differing postage costs. Heavy items incur £9.95 P&P. Unfortunately, we are unable to deliver to the Channel or Scilly Islands and overseas.

Cancellation Rights
All our products are covered by a 30 day warranty. If you are not completely satisfied with your purchase for whatever reason simply return to us (unused) within 30 days and we will refund you in full.

Tax Charges
Our prices include VAT at 17.5%.