Customer Support & Service
To place an order over the telephone please use
our order hotline
0871 911 7000 (calls cost 10p per minute, mobile charges may vary).
This number is available 7 Days a week between
8am and 8pm. Please note, calls cost 10p per minute and mobile charges may vary.
If you have any queries regarding placing an order
on this site or would like to follow up an outstanding
order please phone our customer service number 0871 911 7003 (calls cost 10p per minute, mobile charges may vary). Lines are open Monday to Friday 9am - 5pm. We endeavour to respond to email communication within1 working day.
If you are enquiring about an alternative free gift you have received then please note that all special offers are subject to availability and may have to be substituted for an alternative due to overwhelming demand. We do apologise for any inconvenience caused.
will endeavour to acknowledge any complaints within
2 working days. All complaints will be handled
within a 7 day timescale from the date of acknowledgement.
Should a complaint take any longer than this customers
will be notified.
Making a purchase could not be easier. Just browse
our catalogue, click on any items that you wish
to buy and put them into the shopping cart. After
you have finished your selection, click on "Order"
and you will be asked for a few details that we
need, to be able to satisfy the order. We accept
the following: Switch, Visa and MasterCard. For more information please contact
0871 911 7000.
Calls cost 10p per minute and mobile charges may vary.
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
They are only decrypted after they reach our computer. They are not held in clear text on any web site.
ALL Mainland UK (including N.I.) orders incur £4.45
P&P with the exception
of some in-paper offers, which have differing postage
costs. Heavy items incur £9.95 P&P (These items are marked as or ). We are able to offer international delivery
for shoe and clothing items - see our delivery page for more information.
All our products are covered by a 30 day warranty.
If you are not completely satisfied with your
purchase for whatever reason simply return to
us (unused) within 30 days and we will refund
you in full.
Our prices include VAT at 20%.