Clifford James Terms and Conditions
These terms and conditions do not affect your statutory rights.

Credit Card Payments - Unfortunately we do not accept Amex payments.

Delivery - Subject to your payment being authorised and barring system failure, we will despatch all orders received up to 3 p.m. the same day. Please allow up to 14 days for delivery.

Postage & Delivery
ALL Mainland UK (including N.I.) orders incur £3.95 P&P for Shoes and Clothing items, £4.95 P&P for Home and Garden products, with the exception of some in-paper offers, which have differing postage costs. Heavy items incur £9.95 P&P. Unfortunately, we are unable to deliver to the Channel or Scilly Islands and overseas.

Special Offers & Free Gifts - All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent.

Returns procedure

We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 10 day warranty period then please call 0871 911 7003 for a returns authorisation number. Our customer service team will then provide you with our returns address. We regret we cannot accept parcels without the returns authorisation number we will provide you with quoted on the outside of the parcel.

All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that take out additional insurance.

In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.

If not happy for any reason we will accept return of faulty/unused goods in sealed original packaging for refund or replacement within 10 days. You must obtain a returns authorisation number by following the procedures above. This does not affect your statuary rights.

If exchanging for a more expensive item, please remember to include the additional payment.

Please allow up to 14 days for us to process your refund or exchange.

*OUR GUARANTEE AND RETURNS POLICY You may return the goods to us within 10 days of receipt in mint condition for exchange or refund providing you have obtained a returns authorisation number by following the procedures above. This does not affect your statutory rights.