Clifford James
Customer Support & Service
To place an order over the telephone please use our order
hotline
0871 911 7000.
This number is available Monday to Saturday between 9.00am and
5.30pm. There is an automated telephone ordering service outside
of these hours. The cost of calls is at normal standard rate.
If you have any queries regarding placing an order on this
site or would like to follow up an outstanding order please
phone our customer service number 0871 911 7003.
This number is available during the times below. There is
an automated telephone system outside of these hours. The
cost of calls is at normal standard rate.
Customer Complaints
Clifford James
will endeavour to acknowledge any complaints within 5 working
days. All complaints will be handled within a 7 day timescale
from the date of acknowledgement. Should a complaint take
any longer than this customers will be notified.
Contact Us
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue,
click on any items that you wish to buy and put them into
the shopping cart. After you have finished your selection,
click on "Order" and you will be asked for a few details that
we need, to be able to satisfy the order. We accept the following:
Switch, Visa, MasterCard, Solo and Visa Electron. You may
send your credit card information via phone, fax, snail mail,
the Internet or you can call us on:
0871 911 7000.
Credit Card Security
We know of no documented cases of credit card fraud using
our shopping system over the Internet. All credit card numbers
are encrypted in the software when the order is placed using
128-bit encryption. They are only decrypted after they reach
our computer. They are not held in clear text on any web Site.
Postage & Delivery
ALL Mainland UK (including N.I.) orders incur £3.95
P&P for Shoes and Clothing items, £4.95
P&P for Home and Garden products, with the exception
of some in-paper offers, which have differing postage
costs. Heavy items incur £9.95 P&P. Unfortunately,
we are unable to deliver to the Channel or Scilly
Islands and overseas.
N.B. Delivery times do not include Bank Holidays.
Cancellation
Rights
We will be happy to provide a refund or exchange for any item
provided it is returned in as new condition within 14 days.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT
is added. All other orders are VAT free. |
